Successful Implementations A-Z
Software implementation estimates vary, but many studies suggest that 55% to 75% of projects fall short of their goals. This session focused on practical, proven techniques to set clear, realistic expectations from the start, along with tools that help teams and customers manage scope, timelines, and stakeholder alignment throughout the project.
The goal was to share repeatable strategies that drive consistent outcomes, even when projects become complex or unexpected challenges arise.
In Successful Implementations A to Z, we walked through a practical, kickoff-to–go-live playbook you can apply to future projects to improve delivery discipline and go-live success.
Presenters
Keith Fileccia
COO,
Mendelson Consulting
Keith Fileccia is the Chief Operating Officer at Mendelson Consulting, where he oversees operations, strategic partnerships, and client engagement across the firm’s accounting technology and cloud services divisions. With more than 25 years of experience in business development, technology management, and process improvement, he helps organizations leverage data, automation, and cloud technology to drive efficiency and growth. Before joining Mendelson Consulting, Keith held leadership roles at Intuit, OMT Technologies, and Sidus Systems, where he specialized in sales management, process optimization, and customer experience strategy. He is a Six Sigma Black Belt and an Avalara Certified Implementation Partner, with deep expertise in sales enablement, CRM systems, and IT operations. At Mendelson, Keith continues to advance the firm’s mission of helping small and midsized businesses modernize their systems, streamline workflows, and achieve measurable business results.
Keith Fileccia is the Chief Operating Officer at Mendelson Consulting, where he oversees operations, strategic partnerships, and client engagement across the firm’s accounting technology and cloud services divisions. With more than 25 years of experience in business development, technology management, and process improvement, he helps organizations leverage data, automation, and cloud technology to drive efficiency and growth. Before joining Mendelson Consulting, Keith held leadership roles at Intuit, OMT Technologies, and Sidus Systems, where he specialized in sales management, process optimization, and customer experience strategy. He is a Six Sigma Black Belt and an Avalara Certified Implementation Partner, with deep expertise in sales enablement, CRM systems, and IT operations. At Mendelson, Keith continues to advance the firm’s mission of helping small and midsized businesses modernize their systems, streamline workflows, and achieve measurable business results.
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